Order Cancellation Policy
If you have any questions about order cancellation or need assistance, please feel free to contact us through the channels provided below. We understand that sometimes you may need to cancel an order. The following outlines our cancellation process in detail.
1. Cancellation of Unfulfilled Orders
If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request through any of our customer service channels. In this case, you will receive a full refund of 100% of the amount paid at no additional cost.
2. Cancellation of Shipped Orders
If the order has already been shipped, it cannot be cancelled. However, you may initiate a return process after the order has been delivered. To do so, please follow the return instructions included with your package or contact our customer service team for further assistance.
3. Refund Process
Processing Time: After we receive your cancellation request, the refund will be processed within 1–5 business days once your request has been approved.
Refund Method: All refunds will be issued to your original payment method used at the time of purchase.
4. Contact and Assistance
If you have any questions about order cancellation or need assistance, please feel free to contact us through the following channels:
Phone
+1 (301) 332-4211
Address
500 17th St NE #5, Washington, DC 20002, United States
Business Hours
Monday to Friday, 9:00 AM – 6:00 PM (Central Time, US)