Terms of Service

1. Introduction and Scope of Application

This policy fully outlines the rules, terms, and user rights applicable when you use our website, mobile applications, and related platforms to browse, purchase furniture, and access value-added services. We always adhere to a customer-first principle and are committed to providing a high-quality, practical, and thoughtful home shopping experience. We recognize the importance of protecting your rights and strictly comply with these service terms, ensuring comprehensive protection throughout every stage of your shopping journey.

2. User Accounts and Website Responsibility Scope

User Accounts

When registering an account, you must provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used for identity verification, personalized services, and ensuring the proper execution of transactions.

You are responsible for safeguarding your account credentials and password. You must not share or disclose your account information to others. Your account serves as the sole authentication credential for all activities and transactions conducted on our platform, and you are fully responsible for all actions performed through your account.

If you detect any abnormal login activity, unauthorized transactions, or other suspicious behavior, you must contact us immediately. We will take prompt measures to help protect your account. However, we are not responsible for risks or losses caused by user negligence.

Website Responsibility Scope

We make every effort to ensure the secure and stable operation of our website. However, interruptions, errors, or delays may occur due to force majeure events, technical issues, or other unforeseen circumstances. In such cases, we will take reasonable actions to resolve the issue as soon as possible, but we are not liable for any direct or indirect losses resulting from such disruptions.

3. Product Information, Inventory, and Pricing Rights

Product Details

We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you notice any discrepancies, please contact us promptly for clarification.

Real-Time Inventory

Product availability may change rapidly. If an item becomes out of stock after you place an order, we will contact you promptly to offer alternative solutions or issue a full refund.

Pricing and Adjustments

Prices may change due to market factors or promotional campaigns. The final price confirmed at the time of order placement shall prevail. We reserve the right to correct pricing errors before shipment.

4. Orders and Payment

Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details. The order is considered valid only after it has been accepted by us.

Payment Methods

We provide secure payment methods, such as credit or debit card payments. If you encounter any issues during the payment process, please contact our customer service team for assistance.

5. Shipping and Delivery Information

Processing Time
1–3 business days.

Shipping Coverage
United States only.

Delivery Time
5–12 business days after shipment, depending on external factors such as logistics conditions and carrier performance.

Shipping Fees
Orders over $139.99: Free shipping
Orders under $139.99: $8.99 shipping fee

Taxes
All product prices include applicable duties and taxes. No additional fees are required at checkout.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment

You have the right to cancel your order at any time before it has been shipped, with no cancellation fees. To request cancellation, please contact customer service via email and include your order number and reason for cancellation.

Once we confirm that the order has not been shipped, we will process your refund within 1–5 business days. Refunds will be returned to your original payment method.

Cancellation After Shipment

Once an order has been shipped, it cannot be directly canceled. However, you may choose one of the following options:

Refusal of Delivery:
You may contact the carrier to refuse delivery of the package. Once the item is returned to us, we will process your refund within 1–5 business days, and the refund will be issued to your original payment method.

Return After Delivery:
If the package has already been delivered, you may request a return and refund. After confirming that the item is in good condition and meets return requirements, we will process your refund within 1–5 business days to your original payment method.

7. Return and Refund Policy

Return Eligibility

You have the right to request a return or exchange within 30 days of receiving your order. Items must remain unused and include original packaging, tags, and proof of purchase.

Process

Please contact our customer service via email and provide details of the product and the reason for the return or exchange. Our team will guide you through the process step by step.

Processing Time

We typically process refunds within 1–5 business days after receiving and verifying the returned package. Refunds will be issued to the original payment method. If an exchange is approved, the replacement item will be shipped promptly.

For more details, please refer to our Return & Refund Policy.

8. Privacy and Data Protection

We only collect necessary user data and protect it through encryption and access control measures. Except where required by law, we do not disclose your personal information to third parties without your consent.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law

In the event of any dispute, we will first seek to resolve it through amicable negotiation. If a resolution cannot be reached, the dispute may be submitted to a court of competent jurisdiction.

10. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be posted on our website. Continued use of the website constitutes acceptance of the updated terms.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect losses, data loss, or loss of profits resulting from the use or inability to use our website and services. Users assume responsibility for their use of the website.

12. Intellectual Property

All content on this website, including text, images, icons, designs, and layout, is protected by intellectual property laws. No person may copy, modify, distribute, or use such content for commercial purposes without authorization.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us through the contact details provided on our website.