Shipping Policy

Order Processing & Shipping Policy

At Velvortal, we are dedicated to ensuring that your orders are handled efficiently and delivered in a timely manner. The following information provides details about our order processing procedures, shipping schedules, delivery areas, and customer service support.

Processing and Shipping Schedule

Orders are processed and shipped from our warehouse Monday through Friday.

Please note that weekends and recognized public holidays are not included as processing or shipping days.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

If you do not see the shipping confirmation email in your inbox, please check your spam or junk mail folder. If the email is still unavailable, please contact our customer support team for assistance.

Order Processing Time

Orders are typically processed within:

1–3 business days after payment confirmation

Processing includes order verification, payment confirmation, product preparation, and shipment arrangement.

The following processing rules apply:

  • Orders placed and fully paid before 6:00 PM on business days will generally begin processing on the same day.

  • Orders submitted after 6:00 PM will be processed starting on the next business day.

  • Orders placed on weekends or public holidays will enter processing once regular business operations resume.

Estimated Delivery Time

After leaving our warehouse, your order is expected to arrive within:

5–12 business days

Please note that delivery times are estimates only and may vary depending on several external factors, including:

  • Shipping destination

  • Carrier schedules

  • Seasonal order volumes

  • Weather conditions

  • Transportation or logistics delays

Shipping Coverage

We currently provide shipping services within the United States only.

Orders with delivery addresses outside the United States cannot be fulfilled at this time.

Shipping Rates

Shipping fees are calculated according to the order value:

  • Orders over $139.99: Free shipping

  • Orders below $139.99: Flat-rate shipping fee of $8.99

The applicable shipping cost will be automatically calculated and displayed during checkout before payment is completed.

Order Tracking

You can check your shipment status at any time by visiting the Order Tracking page on our website and entering the required order information.

Tracking details are also included in the shipping confirmation email sent after your order has been dispatched.

Please note that tracking updates may require some time to become available after the package has been transferred to the carrier.

Shipping Address Changes

If you need to update your shipping address, please contact us by email within 24 hours of placing your order.

After this period, your order may already have entered processing or shipping, and address changes may no longer be possible.

We recommend reviewing your shipping information carefully before completing your purchase.

Contact Us

For any questions regarding your order, shipment status, or delivery information, our customer support team is available to assist you.

Phone:
+1 (301) 332-4211

Email:
support@velvortal.com

Address:
500 17th St NE #5, Washington, DC 20002, United States

Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (Central Time, US)