Return & Refund Policy
We aim to provide a clear, fair, and transparent return and refund process that complies with applicable U.S. consumer protection standards and Google Merchant Center requirements. Please read the following policy carefully before initiating a return or refund request.
Order Cancellation Before Shipping
Regardless of the reason for cancellation, if your order has not yet been processed or shipped, we fully support cancellation requests. In such cases, you will receive a 100% full refund of the amount paid, with no additional fees or conditions applied.
Returns & Exchanges Within the Authorized Period
For home and furniture products purchased on our platform, you may request a return, refund, or exchange within 30 days of receiving your order, provided that the return conditions are met. Requests submitted after the 30-day period may not be accepted.
Product Defects or Order Errors
If you receive a damaged product (for example, cracks in wooden furniture parts that affect usability) or if we made an error in your order (such as sending the wrong model, color, or size), you are eligible to request a full or partial refund or an exchange, depending on the specific situation.
Return Eligibility Requirements
Products must be in brand-new, unused condition, with no signs of wear, stains, or damage.
Original packaging is strongly recommended, as it helps protect the product during return shipping. If original packaging is not available, the customer must ensure that the product is securely packaged to prevent damage during transit.
All accessories, user manuals, warranties, and related items must be included in the return package.
Product tags and labels must remain intact and must not be removed or damaged.
Return or Exchange Application Procedure
Initial Request
Customers are encouraged to contact us via email by providing their order number (a key identifier for locating your order) and a clear explanation of the reason for the request (such as dissatisfaction with design, incompatibility with home décor, quality concerns, or other issues). A detailed explanation helps our team process your request more efficiently.
Alternatively, customers may contact our customer service team by phone, and our representatives will guide you through each step of the process.
System Verification
Once your request is received, our service and verification team will carefully review the case. This includes:
Verifying order authenticity by cross-checking system records and payment data.
Confirming that the purchase falls within the eligible return period.
Evaluating whether the product meets return conditions, including its physical condition and reported issues.
Return Shipment (If Approved)
If your request is approved, we will notify you via email or phone and provide the return shipping address. Please ensure the following:
The product is properly packaged with protective materials to prevent any damage during transportation.
A return/exchange form is included inside the package, containing the order number, product details, and reason for the request.
A trackable shipping method is used so that the return shipment can be monitored.
A return label is included with each package. Customers should use the provided return label whenever possible to complete the return or exchange process. If the return label is lost or unavailable, please contact customer service for assistance.
Refund Processing
After the returned item is received, our team will inspect the product to confirm it meets return requirements. If approved, the refund will be issued using the original payment method used at the time of purchase.
Refund Method and Timeline
Estimated Processing Time: Refunds are processed within 5 business days after approval.
Refund Method: All refunds will be issued to the original payment method to ensure transaction security and traceability.
Cost Responsibility Policy
Customer-Initiated Returns: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and retaining the receipt.
Company Error or Manufacturing Defects: We will cover all return shipping costs and ensure a full refund or free replacement. When applicable, the included return label will cover eligible shipping expenses.
Customer Damage or Non-Eligible Returns: Returns will not be accepted if the product has been damaged by the customer, the original packaging is missing, or the item is not in resalable condition.
Contact Information
If you have any questions or need assistance regarding returns or refunds, please contact us through the following channels:
Phone
+1 (301) 332-4211
Address
500 17th St NE #5, Washington, DC 20002, United States
Business Hours
Monday to Friday, 9:00 AM – 6:00 PM (Central Time, US)